Effective Date: 19 November 2025
Last Updated: 19 November 2025

This Privacy Policy describes how Loviero Design Ltd (“the Company”, “we”, “our”, “us”) collects, processes, stores and protects personal information when you access or use the website lovieroltd.com, interact with our digital products, software, platforms, or engage with us for business and professional purposes.
Loviero Design Ltd is a private limited company registered in Scotland, United Kingdom, specialising in interactive leisure and entertainment software development, information technology services, information-based solutions and specialised design activities.
We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant international frameworks.

OUR IDENTITY AND CONTACT DETAILS

Loviero Design Ltd
Registered Office: Office 1210, 3 Fitzroy Place 1/1, Glasgow, G3 7RH, Scotland, United Kingdom
lovieroltd.com
The Company acts as the Data Controller for all personal data collected through this website and associated services. For specific projects, we may also act as a Data Processor under contract with a client.

INFORMATION WE COLLECT

Loviero Design Ltd collects personal and technical information either directly from you, automatically through the website, or from third-party service providers acting on our behalf.
Personal data you provide voluntarily may include:
Full name, email address and telephone number
Company name, position and professional contact details
Payment information and billing address for purchases or service contracts
Project documentation, communication records and uploaded files
Newsletter subscriptions, survey responses or support inquiries
Technical and analytical data collected automatically may include:
Internet Protocol (IP) address and general location
Device type, browser version and operating system
Referring website or traffic source
Usage data such as pages visited, time spent, interaction with forms or media
Cookies and related identifiers (see our Cookies Policy)
We may also collect non-personal, aggregated or pseudonymised data for statistical and performance analysis.

PURPOSES FOR DATA PROCESSING

We process personal information for the following lawful and legitimate purposes:
to respond to inquiries, requests or client correspondence
to deliver, manage and improve our services, platforms and digital products
to manage client accounts, contracts and billing
to analyse website traffic and optimise user experience
to send newsletters, updates or marketing communications (with consent)
to detect, prevent and investigate fraud, misuse or security threats
to comply with legal and tax obligations applicable in the United Kingdom
Loviero Design Ltd never processes personal data for purposes that are incompatible with those described in this Policy.

LAWFUL BASES FOR PROCESSING

We rely on the following lawful bases under Article 6 of the UK GDPR:
Consent – when you actively opt in to receive marketing or non-essential cookies
Contractual necessity – when processing is required to provide a product or service you requested
Legal obligation – to meet accounting, tax or regulatory requirements
Legitimate interest – to maintain business operations, improve quality, protect systems and ensure security
You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tools to ensure technical functionality, personalise user experience and measure performance.
Cookies are used for necessary operations, analytics, design optimisation and advertising (where applicable).
Detailed information about our use of cookies and your rights to manage preferences is available in our Cookies Policy published on lovieroltd.com.

DATA RETENTION PERIODS

Loviero Design Ltd retains data only for as long as it is necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.
Typical retention timelines include:
Client and contractual records: up to 7 years after completion or termination
General correspondence and inquiries: up to 24 months
Analytical data (anonymised): up to 26 months
Marketing and newsletter data: until consent is withdrawn
Upon expiration of retention periods, data is securely deleted, anonymised or archived according to our Data Retention Schedule.

DATA SECURITY AND STORAGE

We implement industry-standard organisational and technical safeguards to prevent unauthorised access, loss, misuse or disclosure of personal information.
These include:
SSL/TLS encryption for all web traffic
secure hosting environments compliant with ISO/IEC 27001 standards
regular security audits and vulnerability testing
access control and authentication policies for staff and contractors
encrypted backups and data redundancy systems
While we strive for absolute security, no transmission over the internet can be guaranteed to be 100% secure.

DATA SHARING AND THIRD-PARTY PROCESSORS

We do not sell, rent or trade personal data.
However, we may share information with trusted third parties under appropriate contractual safeguards to support our legitimate business operations.
Such partners may include:
payment processors (e.g., Stripe, PayPal)
hosting and cloud service providers
analytics and marketing tools (e.g., Google Analytics, Meta Ads, Mailchimp)
legal, accounting and compliance professionals
governmental or regulatory authorities (where required by law)
All third-party processors are carefully vetted and bound by strict confidentiality and data processing agreements in compliance with the UK GDPR.

INTERNATIONAL DATA TRANSFERS

Personal data is generally stored and processed within the United Kingdom or the European Economic Area (EEA).
Where transfers outside the UK or EEA occur, Loviero Design Ltd ensures that adequate safeguards are in place, such as:
Standard Contractual Clauses (SCCs) approved by the Information Commissioner’s Office (ICO)
adequacy decisions under UK data protection law
explicit user consent for specific transfers

YOUR RIGHTS UNDER UK GDPR

As a data subject, you have the following rights:
Right of Access – to request copies of your personal data
Right to Rectification – to correct inaccurate or incomplete information
Right to Erasure – to request deletion of your personal data (“right to be forgotten”)
Right to Restrict Processing – to limit how your data is used
Right to Data Portability – to obtain and reuse your data in a structured format
Right to Object – to object to data processing on legitimate interest or marketing grounds
Right to Withdraw Consent – to revoke previously granted permissions
Requests may be submitted lovieroltd.com. We will respond within one month, in accordance with Article 12 of the UK GDPR.

CHILDREN’S DATA

Loviero Design Ltd does not intentionally collect or process personal information from individuals under the age of 13.
If we become aware that such data has been collected, we will delete it immediately. Parents or guardians may contact us to request deletion of minors’ data.

MARKETING COMMUNICATIONS

Marketing communications are sent only to individuals who have expressly opted in.
Each communication includes an unsubscribe link allowing you to withdraw consent at any time.
Loviero Design Ltd does not engage in unsolicited or third-party marketing campaigns.

EXTERNAL LINKS AND THIRD-PARTY SITES

Our website may contain hyperlinks to external platforms not operated by Loviero Design Ltd.
We do not control these websites and assume no responsibility for their privacy practices. We encourage users to review the privacy policies of all external sites they visit.

COMPLAINTS AND REGULATORY AUTHORITY

If you believe that Loviero Design Ltd has mishandled your personal data or failed to comply with applicable data protection laws, you may contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Tel: +44 303 123 1113
Website: https://ico.org.uk

UPDATES TO THIS POLICY

Loviero Design Ltd reserves the right to modify or amend this Privacy Policy at any time.
Any updates will be published on lovieroltd.com with a revised “Last Updated” date.
Continued use of our website or services after publication of an updated version constitutes acceptance of the new terms.

CONTACT INFORMATION

For privacy-related inquiries, data access requests or complaints, please contact:
Loviero Design Ltd
Office 1210, 3 Fitzroy Place 1/1, Glasgow, G3 7RH, Scotland, United Kingdom
lovieroltd.com